Common reasons bookings become unavailable
If a client can't book a slot you expected to be available, check these causes:
Practitioner availability not set — Bookings only appear if you've explicitly set your availability in your profile.
Service group or time slots not configured — Slots depend on both availability hours and configured time slots.
Existing appointments blocking the slot — Overlapping appointments (including 10-minute gaps) block nearby slots.
Service group assigned to wrong practitioners — Clients can only book services linked to your practitioner profile.
Working schedule location doesn't match service delivery mode — Your working schedule location must match the delivery mode of the service (e.g., telehealth, in-person at a specific location). If your schedule is set to a physical location but the service is telehealth-only (or vice versa), slots won't appear.
Availability has a future start date — If availability begins on a future date, bookings won't appear until then.
If you've checked all of these, contact your administrator for help.
