Skip to main content

Why is my booking unavailable?

Troubleshooting unavailable bookings

Updated over 2 weeks ago

Common reasons bookings become unavailable

If a client can't book a slot you expected to be available, check these causes:

  • Practitioner availability not set — Bookings only appear if you've explicitly set your availability in your profile.

  • Service group or time slots not configured — Slots depend on both availability hours and configured time slots.

  • Existing appointments blocking the slot — Overlapping appointments (including 10-minute gaps) block nearby slots.

  • Service group assigned to wrong practitioners — Clients can only book services linked to your practitioner profile.

  • Working schedule location doesn't match service delivery mode — Your working schedule location must match the delivery mode of the service (e.g., telehealth, in-person at a specific location). If your schedule is set to a physical location but the service is telehealth-only (or vice versa), slots won't appear.

  • Availability has a future start date — If availability begins on a future date, bookings won't appear until then.

If you've checked all of these, contact your administrator for help.

Did this answer your question?