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Setting up practitioner availability

How to configure practitioner availability for bookings

Updated over 2 weeks ago

Practitioner availability controls when clients can see and book slots with you. It depends on two things: your working schedule (set by you or your admin) and your assigned appointment types (controlled by Superusers).

Who does what

  • Superusers create and manage appointment types in the Control Panel, and assign practitioners to each appointment type. A practitioner must be added to an appointment type for those services to be bookable.

  • Practitioners (or admins on their behalf) set their working schedule β€” the days, times, and locations they're available.

Setting your working schedule

  1. Go to your practitioner profile > Working Schedule

  2. Add your working days and hours

  3. Set the location for each schedule block (e.g., clinic address or telehealth)

  4. Save

Your working schedule combines with the appointment types you've been assigned to generate bookable slots in the digital front door. If slots aren't appearing, check that your working schedule location matches the delivery mode of the appointment type, and confirm with your Superuser that you've been added to the relevant appointment types.

You can set recurring weekly patterns and override specific dates for holidays or leave.

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