Appointment types define what services your practice offers for booking. Each appointment type controls who can deliver it, when it's available, where it takes place, how it's delivered, and the billing logic attached to it.
What an appointment type includes
Who — Which practitioners are assigned to deliver this service
When — Duration of the session (e.g., 50 minutes, 90 minutes)
Where — Location (clinic, outreach site, or telehealth)
How — Delivery mode (in-person, telehealth, or both)
Billing — Fee structure, Medicare item numbers, funder rules
Setting up an appointment type
Go to Control Panel > Appointment Types (Superuser only)
Click Create new appointment type
Enter a name (e.g., "Initial Assessment", "Follow-up Session")
Configure duration, delivery mode, and location
Set the fee and any billing rules
Assign practitioners who offer this service
Save
Once saved, the appointment type appears in the digital front door for clients to book — provided the assigned practitioners have a matching working schedule.