Quick answers to the snags people hit most in Flow Fresh. Each points to the full guide in this collection.
Flow went back to the classic view, or my setup disappeared
Fresh and your Flow setup are saved per browser. On a new browser or computer, select Try Fresh and set Flow up again.
See: Get started with Flow Fresh
I can't change an appointment from the consult
It has been finalised or processed, or has a change request waiting. Change it from the calendar in T360, or ask your admin team.
See: Find your way around a consult
The keyboard shortcuts do nothing
Shortcuts pause while you are typing in a field or have a window open. Click outside the field and try again.
See: Get started with Flow Fresh
Flow isn't hearing my client on a telehealth call
Select Capture call audio, choose the call's browser tab and tick Also share tab audio (Chrome or Edge).
See: Transcribe a consult and use the Dynamic Note
"No audio is reaching the microphone"
Check microphone permission for Tacklit in your browser and that the right input is selected.
See: Transcribe a consult and use the Dynamic Note
I can't delete a note
Only a standalone note you wrote, still unsigned, on the day you created it. Consult notes and finalised notes stay on the record.
See: Finish and finalise your consult note
I need to change a finalised note
Finalised notes are signed and locked. Select Begin new note to add an amendment.
See: Finish and finalise your consult note
A generated letter says "Couldn't draft"
Select Retry on the letters card.
See: Generate and send letters from a note
I can't open another letter
You can have three letters open at once. Close one tab first.
See: Generate and send letters from a note
No MBS items appear in Bill & Next
Your profile needs a Medicare role. Add it in Control Panel > Medicare in T360, or ask your practice admin.
See: Bill, book the next appointment and finalise
Finalise won't complete
Choose an attendance outcome in Bill & Next first.
See: Bill, book the next appointment and finalise
Still stuck? Contact Tacklit support.