What Are Custom Labels?
Custom Labels let you replace default terminology across Tacklit with words that match how your practice actually talks. If your team says "patient" instead of "client", or "therapist" instead of "practitioner", you can make the platform reflect that — everywhere.
Supported Labels
You can currently customise three key terms:
• Client / Clients — change to "patient", "participant", "consumer", or any term your service uses
• Practitioner / Practitioners — change to "doctor", "clinician", "therapist", or your preferred term
• Group / Groups — change to "class", "session", "workshop", or whatever fits your model
Where to Find It
Go to Control Panel → Custom Labels. Toggle on any label you want to customise, type your preferred term, and save. The change applies across the entire platform immediately.
Who Can Use This?
Custom Labels are managed by Superusers. Once set, every user in the practice sees the updated terminology.
Good to Know
This is particularly useful for practices that need to align with specific clinical frameworks, funding body requirements, or organisational language policies. For example, NDIS-funded services might prefer "participant", while a psychiatry practice might use "patient".